Refund policy
At Oakmer, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it under the terms below.
30-Day Return Policy
We offer a 30-day return period, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be:
- In its original condition
- Unused or unworn
- In the original packaging, where applicable
- Accompanied by proof of purchase
To start a return, please contact us at support@oakmer.com with your order number and a description of your request.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional time for the refunded amount to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@oakmer.com. Include your order number and photographs of the item so we can review the issue and assist you.
Non-Returnable Items
Certain items may not be eligible for return due to their nature or condition. We will advise you if an item is excluded from our return policy.
Contact Us
For any questions regarding returns or refunds, please contact:
Oakmer
54 Hill St
London W1J 5LS
United Kingdom
Email: support@oakmer.com
Phone: +44 20 7641 3877
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
